Comments on: Westminster Savings Credit Union Took My Money

By: Viv

Viv — Sun, 06 Jul 2008 02:25:05 +0000

I live a mile from them and was about to go open an account. And ain't I glad I stumbled upon your post. Thanks mate. V

By: Anni | ugg boots

Anni | ugg boots — Wed, 23 Apr 2008 13:26:24 +0000

Their staff is really quite lazy.

By: Ed Brett

Ed Brett — Tue, 22 Apr 2008 23:56:41 +0000

Tyler, I’ve made some inquiries and I trust that this has been fixed for you now. If not, please contact me directly at ebrett – AT – wscu – DOT – com. I apologize again for the frustration that this has caused you. Please let me know if I can do anything else to help you.

By: Ed Brett

Ed Brett — Wed, 16 Apr 2008 18:32:17 +0000

Hey, Tyler, of course I don’t know the specifics of what happened, but we’re not in the business of stealing money so rest assured we’ll correct any mistake that’s been made. It’s been awhile that I’ve worked directly with ATMs; I do know that balancing procedures are (necessarily) rigorous and rigid but that doesn’t help you get your money when you need it…

Let me follow up on this for you. I’m out of town right now but I’ve made a few calls to see if we can clear this up. I’m told that we do process that machine once a week; alas, you were caught at the beginning of the cycle.

I’ve also spoken to our ATM department and they’ve informed me that we track ATM availability and reliability; if the machine is regularly experiencing problems (as this one may) we’ll get on it, rest assured.

I’ll contact you directly when I return next week, if you haven’t heard from your branch or our call centre before then.

BTW – we’d like to think that all of our members/customers are special, though this is clearly the wrong way to show it!

By: Tyler Ingram

Tyler Ingram — Wed, 16 Apr 2008 17:51:25 +0000

Hi Ed, thanks for stopping by. It does amaze me how my blog can reach people (if it involves a positive or negative experience), though I am not sure what the bank can to to ensure something like this doesn’t happen. I mean, I’m out $100 until the bank reconciles the ATM and that the CSR said I _might_ get my money back? I am sure she just worded it incorrectly. Right?

I also find it odd, what are the chances that this happens to me twice? So far the odds of it for me are good for it happening again. People I’ve told the story to have never heard of someone who has not received their money from an ATM. Guess I’m special!

By: Ed Brett

Ed Brett — Wed, 16 Apr 2008 15:07:10 +0000

Hey, Tyler, I’m the Ecommerce Manager at Westminster Savings. I apologize for the inconvenience and uncertainty that this has caused you. I’ll follow up to see if there’s something about our processes that should or can be changed to prevent something like this from occurring. I’m not in a position to make promises about ATM procedures but I’ll make sure that your concerns are well heard.

By: Tyler Ingram

Tyler Ingram — Tue, 15 Apr 2008 13:24:59 +0000

Hey Mo, I’ve never thought about using a grocery store chain for my finances, but I will look more into it. I emailed my bank and I got a response saying that I do have to wait until they can look at the ATM’s balance. I guess I must have gotten the previous ATM to eat my money a day before they check its balance. Oh well!

By: Mo

Mo — Tue, 15 Apr 2008 06:08:51 +0000

PresidentsChoice Financial.

No fees. Good service. I’ve been using them for 10 years now, and am very happy with their service. You should check them out.

They do primarily internet banking, and as they are part of the CIBC network you can use CIBC ATMs at no extra charge.

Check them out…

By: Mark of Kentucky Derby Picks

Mark of Kentucky Derby Picks — Mon, 14 Apr 2008 16:06:23 +0000

yes, The staff seems to be lazy to me too.

By: Sean Hagen

Sean Hagen — Mon, 14 Apr 2008 15:29:30 +0000

Wow. That’s just… well, that’s just retarded. Sounds more like lazy staff to me.